Recent Customer Reviews

“I asked for a quote for supply and installation of a new Worcester boiler as mine had become inefficient and unreliable. The quote received was very competitive, and having read reviews on here I had no hesitation in placing my order through Thomson. The date was agreed and they turned up at the agreed time. All work was carried out extremely efficiently and the kitchen where installation took place was kept clean and tidy throughout. No work was carried out without first checking that I was happy with what was to be done- removal of a part of the existing cupboard.”

“I highly recommend Billy and his team who fitted a new Worcester boiler/pipe work/showers/bathrooms and power pump. They have transformed the heating in my house and everything they did was completed extremely effectively and efficiently. Billy is an excellent plumber and also resolved a number of issues which had been caused by previous plumbers. Billy and his team installed a fantastic bathroom which looks amazing. Billy took note of what we needed, powerful showers and taps and delivered exactly what he promised he could. The workmanship is top class. I will definitely be using Billy in future.”

“Really impressed with this Company and the team. Great communication and expert advice when it came to choosing a boiler. Not our cheapest quote but worth the little extra. Turned up on time. Very courteous, clean and tidy. Full explanation on use (and some eco tips) from Grant. All paperwork, warranty etc dealt with for us. Grant is a credit to the company. Bathroom July and I wouldn't go anywhere else now I have experienced the professionalism of this company, fair pricing also. I would highly recommend to Family, Friends and my own customers. Thanks all.”

“I first made email contact with Thompson Services on Thursday 25th February. Dean replied within minutes with a price. After I asked a few questions by email, which were all answered promptly it was agreed on Friday 26th that Dean would come at 9 am on Saturday morning to give a confirmed price with a view to completing the job on Tuesday 1st March. Dean turned up at 8.55 am and confirmed the price was as he had said on Thursday and he would carry out the work on Tuesday. The work was carried out on Tuesday as agreed and by Thursday we had heating and hot water again. An excellent company.”

“This was the second home I had asked Thompson Services to install a boiler. They are the most delightful family run businesses. Extremely reliable, professional, clean and honest. The day we moved in our new house we smelt a leak phoned the gas board who came and determine there was a faulty pipe inside the house, switched off the gas supply to my new house and left. If it wasn't for Billy kindest and quick actions I would have had no hot water or heating that evening - not what you need with a two small children in a new house! He had the broken pipe fixed, gas back on within 30mins of my call.”

“Very happy with the work carried out. Everything went smoothly with the minimum of disruption. I am very pleased with the new boiler and would recommend Thomson Services.”

“Really lovely trades people to deal with. Prompt responses to all my enquiries and I was thoroughly talked through the work done. I would be happy to recommend to others who are looking for plumbers or heating engineers.”

“Thompson Services explained the options and the work to be done clearly. The quote was very competitive. The work was completed on time, for the quoted price and to a high standard. The installer was very courteous and explained how the system worked. I would highly recommend this company.”

“Thompson services replaced my old back boiler and fitted a new Worcester combination boiler in the airing cupboard, very happy with the price the workmanship and they showed up on time. Would highly recommend and will use again for my bathroom.”

“Initial quote given within half an hour of me having called for advice; quote received within 24 hours of having made the request; always arrived on time (if not a few minutes earlier than agreed) and invoiced for work as quoted. Billy was very helpful and reassuring - would highly recommend!”

Office - 02922 218411

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Thompson Services Heating, Plumbing and Bathroom's 21 Miskin Street, Cathays, Cardiff, CF24 4AQ