We are here to help make things easier, giving you peace of mind that all your gas boiler is covered.
What's covered in your package
Central Heating Boiler
Price Includes Annual Boiler Service
There will be a £60 call out charge on every heating/boiler breakdown on boilers over 9 years old.
General Policy Exclusions
Office - 02922 218411
Email - firstname.lastname@example.org
Questions & Answers
When does my cover start?
Your policy starts on the day your application is accepted. However, there is an initial 30 day period in which you cannot make a claim. This is to prevent pre-existing problems and to keep our prices to customers low.
What are your response times?
In the event of an emergency (uncontrolled gas or water leak) we aim to have someone with you within four hours. For other faults, we will do our best to have an engineer with you same day if reported before 12pm or within 24hours of your call.
When will my boiler be serviced?
Our boiler services on maintenance plans get carried out between June - August, this is to make sure your boiler is in top condition ready for the winter months. And to make sure all our engineers are on hand to attend promptly to repair faults during the winter months.
Are there any call out charges?
There will be no excess on boiler repairs on boilers 9 years old or less. For boilers over 9 years old there will be a £60.00 charge per claim.
Am I tied into a contract?
The contract is for 12 months, after the initial 12 months a 30 day cancellation notice is all that is needed to be given.
What locations do you cover?
We cover South Wales only.
What type of properties do you cover?
We cover houses, flats and small businesses.
Do you provide landlord cover?
Yes please select landlord cover options which include an annual gas safety certificate, boiler service and legionella risk assessment.
Do you employ your own engineers?
Yes Thompson Services employs its own gas safe registered engineers to ensure quality tradesmen are delivered to your property.
Where are you based?
We are a South Wales based company and have an office based on Miskin Street, Cathays, Cardiff.
What appointment times will I get for call outs and servicing?
We give customers morning or afternoon appointments, but the engineers ring on route.
How do i report a fault?
The easiest way to report a fault it to email in, all you need to do is provide us with your name, address and just a brief message explaining the issues you are experiencing.
Alternatively just call the office between 8am - 5pm Monday - Friday or 10am - 2pm Saturday.